OTC Genisys Touch Update: What You Need to Know About Returns and Refunds

As a valued customer of OTC Genisys Touch, we understand that sometimes you may need to return or exchange an item. At OTC, we strive to make the process as seamless and hassle-free as possible. In this article, we will outline our return and refund policies for your convenience.

Returns and Refunds

Once you have received a returned item, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. To exchange an item for the same one, please send us an email via our online contact form or call us at +1(800) 764-9313 for return instructions.

Conditions for Returns

We only replace items if they are defective or damaged. Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded. If you have done all of the above and still have not received your refund yet, please contact us at .

Processing Time and Credit Card Company

There is often some processing time before a refund is posted. Then, contact your credit card company as it may take some time before your refund is officially posted. If you haven't received a refund yet, first check your bank account again.

Notification of Return Approval or Rejection

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days. We will also notify you of the approval or rejection of your refund.

Exclusions from Returns

Certain situations where only partial refunds are granted include:

* Any item that is returned more than 30 days after delivery

* Any item not in its original condition, damaged, or missing parts for reasons not due to our error

* CD, DVD, VHS tape, software, or cassette tape

Return Procedure

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer. To be eligible for a return, your item must be unused and in the same condition that you received it.

Restock Fee

Returns are subject to a restock fee of up to 50% depending on the condition. The item must also be in its original packaging.

Eligibility for Return

To be eligible for a return, your item must be new, unused, and in its original packaging and in resellable condition. If 30 days have gone by since your purchase, unfortunately, the item is not returnable.

Requesting an RGA

You must request an RGA (Return Goods Authorization) for your return from our customer service department prior to returning your item.

By following these guidelines, we hope to make the process of returns and refunds as smooth as possible for you. If you have any questions or concerns, please do not hesitate to contact us.

About OTC Genisys Touch

OTC is a developer of electronic diagnostics that help at-home and professional mechanics cut to the heart of many equipment problems. For mechanics, it's not always easy to know what's wrong inside your car's computerized brain. With our advanced technology and user-friendly interface, you can quickly identify the root cause of the problem and get back on the road faster.

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Otc genisys touch update